ELIA Asistent vs LiveChat
LiveChat is a well-established live-chat tool for support teams, billed per seat, with the AI chatbot sold as a separate product. ELIA Asistent is one EU-based AI assistant across web chat, WhatsApp and email, with unlimited agent seats in one flat price.
Both put a chat widget on your site and give your team one place to answer from. The difference is what you get for the price. With LiveChat, the customer-facing AI chatbot is ChatBot.com, email needs HelpDesk and the knowledge base is another product again - each billed separately, on top of a per-seat subscription. ELIA Asistent is a single EU-based service where the AI, the channels, the knowledge base and unlimited seats are included.
Feature by feature
| Feature |  ELIA Asistent | LiveChat |
|---|---|---|
| AI chatbot (web chat) | ~ | |
| WhatsApp & Telegram | ||
| Slack & Teams | ~ | |
| AI email automation | ~ | |
| Built-in CRM | ||
| Number of seats | Unlimited | Per seat |
| Knowledge base | ||
| GDPR compliant / EU based | ~ | |
| Anonymous Chat | ||
| Transparent flat pricing | ~ |
Data based on publicly available information as of June 2026.
Why teams choose ELIA Asistent over LiveChat
The AI chatbot is included, not a second subscription
LiveChat's own AI helps your agents write faster, but the bot that actually answers customers is ChatBot.com, bought and billed separately on top of your seats. ELIA Asistent answers customers from your knowledge base as part of the product, with nothing extra to buy.
Unlimited agent seats
LiveChat charges per person per month, so every colleague you add to support raises the bill, and the entry plan is a single user. ELIA Asistent includes unlimited agent seats in one flat price.
One product instead of four
A full LiveChat setup means stacking LiveChat, ChatBot, HelpDesk and KnowledgeBase, each with its own price and its own admin. ELIA Asistent covers web chat, WhatsApp, email and the knowledge base in one place, run from the EU rather than under a data-transfer agreement.
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