ELIA Asistent vs Smartsupp
Smartsupp is a popular, affordable live-chat tool with a chatbot and visitor recordings. ELIA Asistent goes further: one AI assistant that answers from your knowledge base across web chat, WhatsApp and email - with unlimited agent seats and a built-in CRM.
Both put a chat widget on your site, automate replies and keep conversations in a CRM. The difference is reach. Smartsupp centers on live chat; ELIA Asistent is one AI assistant that also handles email and WhatsApp from the same knowledge base, and includes unlimited agent seats instead of capping them by plan.
Feature by feature
| Feature |  ELIA Asistent | Smartsupp |
|---|---|---|
| AI chatbot (web chat) | ||
| WhatsApp & Telegram | ~ | |
| Slack & Teams | ||
| AI email automation | ~ | |
| Built-in CRM | ||
| Number of seats | Unlimited | Tiered |
| Knowledge base | ||
| GDPR compliant / EU based | ||
| Anonymous Chat | ||
| Transparent flat pricing |
Data based on publicly available information as of June 2026.
Why teams choose ELIA Asistent over Smartsupp
AI email support, not just chat
ELIA Asistent also handles email - it reads incoming customer emails, triages their intent, and drafts replies from your knowledge base. Smartsupp is a live-chat and chatbot tool and doesn't automate email at all.
Unlimited agent seats
ELIA Asistent includes unlimited agent seats in one flat price. Smartsupp caps agents by plan - the free plan is a single operator - and charges for each extra seat, so costs grow as your team does.
One assistant across every channel
ELIA Asistent answers from your knowledge base across web chat, WhatsApp and email, with everything in the built-in CRM. Smartsupp is built around web chat, with limited WhatsApp and no email automation, so its channel coverage is narrower.
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