Customer support 24/7
AI customer support chatbot for websites and e-shops
Give visitors a fast answer about shipping, complaints, invoices, service availability or technical issues. ELIA Asistent works with your website, FAQs and internal rules, so customers do not have to wait for the first response from your team.
Customers do not want to wait for basic answers.
A large part of support is repeated questions you already explain in FAQs, terms or internal procedures. The chatbot handles them immediately and hands human cases to the team with context.
Websites and e-shops with recurring customer questions
Companies that want a faster first response outside office hours
Support teams that need to reduce routine requests
Services where clear handoff to an operator matters
What it helps with
- Answers questions about shipping, payment, complaints and availability
- Explains procedures and rules from approved sources
- Collects missing details before handing over a case
- Hands complex cases to a live agent or by email
Example questions
- When will my order arrive?
- How can I return or claim a product?
- Where can I find my invoice?
- Can you help me with a technical issue?
Typical sources
- FAQs and website content
- Terms, return and complaint policies
- Internal support procedures
- Answer templates and knowledge base
Show the assistant your real documents.
During a short demo, we can show how ELIA Asistent would answer from your internal materials, product data or onboarding documents.
Book a Demo14 days free trial