ELIA Asistent vs LiveAgent
LiveAgent is a mature Slovak help desk with ticketing, live chat and a built-in call center - built around human agents and licensed per agent. ELIA Asistent is AI-first: it answers customers automatically across web chat, WhatsApp and email, with unlimited agent seats.
Both bring conversations from every channel into one inbox and both are built in the EU. The difference is who does the work. LiveAgent gives your agents a powerful ticketing desk with AI added on top; ELIA Asistent puts AI first, resolving common questions from your knowledge base so your team only handles what truly needs a person.
Feature by feature
| Feature |  ELIA Asistent | LiveAgent |
|---|---|---|
| AI chatbot (web chat) | ||
| WhatsApp & Telegram | ||
| AI email automation | ||
| Built-in CRM | ||
| Number of seats | Unlimited | Per agent |
| Knowledge base | ||
| GDPR compliant / EU based | ||
| Anonymous Chat | ||
| Transparent flat pricing |
Data based on publicly available information as of June 2026.
Why teams choose ELIA Asistent over LiveAgent
AI that resolves, not just tickets
ELIA Asistent answers common questions on its own, in seconds, from your knowledge base. LiveAgent is a ticketing and live-chat desk where AI mainly assists agents, so most requests still wait in a queue for a person.
Unlimited agent seats
ELIA Asistent includes unlimited agent seats in one flat monthly price. LiveAgent is licensed per agent on every plan, so each person you add to the team raises the bill.
Live in 48 hours
ELIA Asistent is configured from your existing content and goes live within two days. LiveAgent's breadth - departments, SLA rules, call routing, ticket automation - is powerful, but it typically takes weeks of setup before it pays off.
See real results on your own data.
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