ELIA Asistent vs Chatbase
Chatbase is an AI agent platform that trains on your content and bills by message credits. ELIA Asistent is one AI assistant across web chat, WhatsApp and email, at a flat EU-based price with unlimited agent seats.
Both train an AI agent on your website and documents, put it on your site and hand over to a human when needed. The difference is how you pay and how large your team can grow. Chatbase meters every reply in message credits and caps team seats by plan; ELIA Asistent charges one flat monthly price with unlimited agent seats, and is run from the EU.
Feature by feature
| Feature |  ELIA Asistent | Chatbase |
|---|---|---|
| AI chatbot (web chat) | ||
| WhatsApp & Telegram | ~ | |
| Slack & Teams | ~ | |
| AI email automation | ||
| Built-in CRM | ~ | |
| Number of seats | Unlimited | Tiered |
| Knowledge base | ||
| GDPR compliant / EU based | ~ | |
| Anonymous Chat | ||
| Transparent flat pricing | ~ |
Data based on publicly available information as of June 2026.
Why teams choose ELIA Asistent over Chatbase
Flat price, no message credits
Chatbase draws down message credits with every reply and sells top-ups when they run out, so a busy month costs more than a quiet one. ELIA Asistent bills one fixed monthly price no matter how many conversations the assistant handles.
Unlimited agent seats
Chatbase includes a handful of team seats per plan and charges for each extra one. ELIA Asistent includes unlimited agent seats, so adding people to your support team does not change the bill.
EU-based, not only GDPR-badged
Chatbase is a US company processing your customer conversations under a compliance agreement. ELIA Asistent is built and hosted in the EU, so customer data stays under EU jurisdiction.
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