Use cases

AI assistant for customers and internal teams.

ELIA Asistent covers common website and e-shop scenarios as well as internal company use cases: customer support, sales assistance, requests and orders, HR, onboarding and product knowledge.

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Where an AI assistant can deliver the fastest impact

Start with the scenario where you have many repeated questions, unfinished requests or knowledge spread across documents.

Customer support 24/7

AI customer support chatbot for websites and e-shops

The chatbot answers common questions, handles first-line support and hands complex or sensitive cases to a person.

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Sales assistance

AI sales assistant for choosing products and services

The chatbot asks about the visitor's needs and recommends a suitable product, service or package from approved rules.

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Requests, reservations and orders

AI chatbot for collecting requests, reservations and orders

The chatbot collects the required details and prepares an inquiry, reservation, order, service request or contact request.

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HR assistant

AI HR assistant and chatbot for employee questions

An HR chatbot answers common employee questions from policies, benefits, contracts and onboarding materials.

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Team onboarding

AI onboarding assistant for teams and workflows

A chatbot for onboarding helps new team members understand rules of work, responsibilities, workflows and internal routines.

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Product assistant

AI product and sales assistant for commercial teams

An AI sales assistant searches product data, compares options and helps recommend suitable products for a client situation.

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Choose by the problem you want to solve

Every segment uses the same principle: approved company sources, natural questions and clear handoff for topics that should be handled by a person.

Customer support 24/7
First-line support
Best forWebsites, services and e-shops that handle many repeated questions and need a fast first response for customers.
First stepProvide FAQs, terms, complaint rules, support procedures and typical customer questions.
Sales assistance
Product selection
Best forE-shops, services and B2B websites where visitors need help choosing before they send a request or buy.
First stepPrepare product descriptions, price lists, comparisons, recommendation rules and typical decision questions.
Requests, reservations and orders
Request collection
Best forCompanies that want to collect more complete inquiries, reservations, orders or service requests from their website.
First stepDefine which details the chatbot should collect, which questions it should ask and where it should hand the request over.
HR assistant
Internal HR questions
Best forHR teams that repeatedly answer the same questions about work rules, benefits and internal processes.
First stepPrepare the employee handbook, HR FAQs, internal policies and onboarding checklists.
Team onboarding
Team processes
Best forTeams with their own procedures, tools, approvals and a lot of knowledge stored with senior people.
First stepList the most common onboarding questions, process documents and owners of each workflow.
Product assistant
Product knowledge
Best forSales, product or advisory teams that need to compare products quickly and recommend suitable solutions.
First stepProvide product sheets, parameters, price lists, recommendation rules and typical sales scenarios.

One knowledge layer over company data

The assistant works with approved sources: policies, manuals, product sheets, process documentation or a knowledge base prepared with your team. In practice, it is a company knowledge base people can ask in natural language.

Answers from controlled company sources, not from memory alone.

Can be deployed as a website widget, internal chatbot, virtual teammate in Slack or Teams, or a custom workflow.

Keeps answers consistent across teams, languages and channels.

Escalates unclear or sensitive topics to the right person.

Use cases

Document chatbot: AI assistant for your company knowledge base

A dedicated use case for companies whose answers live in PDFs, intranet pages, internal policies, playbooks or product sheets. Employees, HR teams or salespeople ask in their own words and the assistant finds the answer only in the approved company knowledge base.

AI assistant over documents for PDFs, internal policies, playbooks, FAQs and product sheets.

Suitable for intranet, internal helpdesk, HR portal, new-hire onboarding and sales enablement.

If the information is not in the source material, the assistant does not improvise and recommends the next step or person.