ELIA Asistent vs Chatwoot
Chatwoot is an open-source support desk you can host yourself, with an AI assistant sold in credits. ELIA Asistent is a managed EU service: one AI assistant across web chat, WhatsApp and email, with unlimited agent seats and no servers to run.
Both are omnichannel support desks with a chat widget, a shared inbox and a knowledge base. The difference is who runs it and how the AI is billed. Chatwoot gives you the source code, and with it the servers, upgrades and backups; its cloud runs in the United States and its Captain AI is metered in credits. ELIA Asistent is a managed EU service with AI answers included and unlimited agent seats.
Feature by feature
| Feature |  ELIA Asistent | Chatwoot |
|---|---|---|
| AI chatbot (web chat) | ||
| WhatsApp & Telegram | ||
| Slack & Teams | ~ | |
| AI email automation | ||
| Built-in CRM | ||
| Number of seats | Unlimited | Per agent |
| Knowledge base | ||
| GDPR compliant / EU based | ~ | |
| Anonymous Chat | ||
| Transparent flat pricing | ~ |
Data based on publicly available information as of June 2026.
Why teams choose ELIA Asistent over Chatwoot
Nothing to host, nothing to upgrade
Chatwoot is free only if you run it yourself - your servers, your upgrades, your backups, your on-call. ELIA Asistent is fully managed: you connect your knowledge base and the assistant is live, with no infrastructure to own.
AI included, not sold in credits
Chatwoot's Captain AI comes with a monthly credit allowance and charges for more once you run out, so your busiest month is your most expensive. ELIA Asistent includes AI answers in one flat monthly price.
Unlimited seats, EU jurisdiction
Chatwoot bills per agent per month, and its cloud runs on US infrastructure. ELIA Asistent includes unlimited agent seats in one price and keeps customer data under EU jurisdiction.
See real results on your own data.
15-minute demo on your real questions. No theory, no generic examples.